Bus Information Strategy 2019-24

The West Yorkshire Combined Authority is looking at how to provide information about bus services in a way that best meets people’s requirements. We are asking for public feedback on our proposed Bus Information Strategy 2019-24 until 25 August 2019. Further information is available via www.yourvoice.westyorks-ca.gov.uk/bus-information-strategy.

Our evidence shows that our customers are increasingly using online options to access bus information to plan their journeys. By contrast, Transport Focus research tells us that just 8% of passengers in West Yorkshire still use printed timetables.

This shift to online information is borne out by nearly 2 million users visiting the Metro website www.wymetro.com almost 6 million times over the past 12 months. More than 3.2 million bus timetables were downloaded and people accessed our yournextbus real-time information service 14.1 million times via the Metro site. Yournextbus was used 39 million times via apps using open data provided by the Combined Authority.

Although the demand for the traditional, printed sources of information is declining, we recognise that there are still a number of passengers who rely on them. We want feedback from people to understand their requirements.

Our updated Bus Information Strategy acknowledges this and sets out how we plan to provide information in the form people want and to increase awareness of the information sources that are available.

How can people have their say?

People will be able to use online and printed questionnaires to provide feedback. There will also be a series of organised focus groups at colleges and community groups along with drop-in sessions at bus stations across the county. Information will also be available at West Yorkshire Travel Centres.

You can find out more about the engagement through our Your Voice portal at www.yourvoice.westyorks-ca.gov.uk/bus-information-strategy or if you would prefer printed information please email yourvoice@westyorks-ca.gov.uk or call Metroline on 0113 245 7676.

We will be assessing all the feedback received and will incorporate these views into a finalised Bus Information Strategy which will be presented to the Combined Authority Transport Committee meeting in November.